Download three files from TikTok Shop Seller Center, email them to us, and within 1 business day you get a short PDF: how much of your free-sample budget went to creators who sold nothing, what that costs you a week, how often the same accounts claim again, a leak grade from A to F, and the 3 rules we'd change first.
Free · one-time · 1 shopRead-only: we never touch your shopFiles deleted within 30 days
Step 1 · about 10 minutes
Use the same date range for all three: the last 90 days. A sample needs about 5 weeks to show whether it sold, so 90 days gives us enough samples old enough to judge. CSV or Excel both work.
Seller Center › Orders › Manage orders › filter by order tag “Free Sample from Seller” › Export
Seller Center › Affiliate Center › Analytics › Sample analytics › Creators tab › Export
Seller Center › Affiliate Center › Analytics › Performance › Creators › Export
Your landed cost per SKU (product plus inbound freight) as a simple two-column list, SKU and Cost, plus what you pay to ship one sample order. Without it, we show the leak as a range at $5–$30 per unit and say so. We never make a cost up.
The Orders file includes buyer names, phone numbers and addresses. We don't use them. You can delete those columns first (Recipient, Phone #, Zipcode, Detail Address); if you don't, we strip them as soon as your files arrive.
TikTok sometimes renames menus and columns. If a path above doesn't match your Seller Center, send what you can find and we'll tell you if anything is missing.
Step 2 · send them securely
We never ask for your Seller Center login, and you don't connect anything.
Attach them to an email to [email protected] with your shop name in the subject. Tell us your first name and, if you have it, your landed cost per SKU. Up to 20 MB total per email; bigger than that, use a private link.
Files bigger than 20 MB in total? Put them in your own Google Drive, Dropbox or OneDrive folder and share it only with [email protected]. Set the link to expire, or remove our access after you get your audit.
Zip the files with a password and email the zip. Send the password in a separate message, or ask us for a call and read it out.
Step 3 · within 1 business day
A 3-page PDF built only from your files. Page 1 is a one-page summary you can forward to whoever approves the budget.
Who's behind the leak
Takes free product and gives nothing back: claims sample after sample, often across several SKUs, and either never posts or posts and sells nothing.
How SampleROI flags one: $0 attributed GMV within 5 weeks, plus 2+ free samples in 8 weeks or no content posted.
In your free audit: repeat claims per week, their share of your sample orders, and the dollars going to creators who sold $0.
Posts the bare minimum, a throwaway video almost nobody sees, so TikTok marks the sample complete and their fulfillment rate stays high enough to keep the free product coming.
How SampleROI flags one: TikTok marked the sample complete, but their shoppable videos for your products drew under 100 views and $0 GMV within 5 weeks.
In paid plans: each one by name, with what they cost you. Spotting them needs per-video views, which comes from a read-only TikTok Shop connection rather than these exports.
For our first 25 customers: 40% off for your first 12 months, then your price is locked for 24 months. With your OK, we publish your own results as a case study. Doesn't stack with annual billing.
Founding prices are 40% off the monthly list price, rounded to the dollar. Agency adds per-shop pricing for shops 6–24; see the pricing page.
30-day money-back guarantee. If you're not happy within 30 days of your first paid charge, email [email protected] and we'll refund it in full.
FAQ
No. The free audit runs on the files you download yourself. You don't connect anything and we never ask for your login.
Send it. From Orders alone we can show sample units, sample spend and repeat claims. The dollar leak and the $0 share need the Sample analytics or Performance export as well, and we'll tell you exactly which one is missing.
A sample needs about 5 weeks to ship, get a video and sell. With 90 days of files there are enough samples old enough to judge. Shorter ranges make the result shaky, and we'll say so.
Yes: one audit, one shop, no card. Agencies can ask for a free 3-shop portfolio audit.
Nothing, unless you want more. If you do, a paid plan names the creators behind the leak, scores each pending sample request before you approve it, tunes each rule's threshold to your data and tracks dollars saved every week.
No. The audit is read-only and recommends; your team decides what to apply in Seller Center.
Three exports, one email, your number within 1 business day.